There’s just a lack of loving, caring and honest connection. Feels like loss of energy when people don’t really care about their clients. Didn’t communicate that there would be hold up’s with the order. Wanted my birth date simply so they could advertise on my birthday and never sent the birthday gift they once said they would initially. Will look for new supplier as the product is beautiful though.
Dear Poppy
I hope this message finds you well. Firstly, I want to extend my sincerest apologies for the delay in processing your order. Your feedback is incredibly valuable, and I'm truly sorry for any inconvenience or frustration this may have caused you.
I want to provide some context regarding the delay. We recently participated in the GoGreen event, which demanded a significant portion of our time and resources during the time you placed your order. Regrettably, this resulted in a delay in processing everyone's orders, including yours. I fully understand how important timely communication and delivery are, and I'm genuinely sorry for falling short of your expectations in this regard.
I want to assure you that every customer is equally important to us, and we strive to provide the highest level of service to each and every one. As a sole proprietor, managing both personal and business obligations can indeed become overwhelming, especially during busy periods like festivals. However, I acknowledge that this is not an excuse for any lapse in communication or service.
Your feedback serves as a valuable reminder for us to continuously improve our processes and communication channels. Rest assured, we are taking proactive steps to ensure better communication and service standards in the future.
Additionally, I want to address the matter of gathering data on birthdays. While we haven't yet initiated the gift-giving aspect, it's a feature we're actively working on. We kindly request that you update your date of birth on the Aromapoints section of our platform, and please watch out for a special token of appreciation, likely around your next birthday.
Once again, I apologize for any inconvenience caused, and I genuinely appreciate your understanding and patience. If there's anything further I can assist you with or if you have any concerns, please don't hesitate to reach out to me directly.
Thank you for your continued support and for choosing our products. We look forward to serving you better in the future.
Warm regards,
Sujeetha
Honestly will never buy another brand. This incence actually permeates everything in my house so it smells amazing even when not burning. Love it
Love all the incense from Naathi! The seller at the tent at womad was very cute and friendly. She encouraged me to buy new ones and a oil perfume! Yum!
This one is awesome, elegant and get great comments from people that come over… this is one of my favourites….
Brought from WOMAD 2024 NZ
I burn it together with Pure OUD Amber, adds another layer to the smell.
Brought this incense at WOMAD 2024 NZ, love it so much… elegant sophisticated smell that everyone comments on as they come in… highly recommend this if your unsure which one to get… I also burn Pure Black OUD at the same time to add another layer to the area!
Brought this incense at WOMAD 2024 NZ, love it so much… elegant sophisticated smell that everyone comments on as they come in… highly recommend this if your unsure which one to get… I also burn Pure OUD Amber at the same time to add another layer to the area!
These are my favourite sticks to burn. They last a while and scent is strong but not overwhelming
This is my first time with this product, at first it was very strong but once it settled it was a lovely, so I'm very happy with this product.
We enjoy these each evening. They last for ages and make us feel like we're on holiday every time ❤️
This lasts a long time and smells beautiful
They are great, my daughter could not find them anywhere so looked online thank you
A beautiful scented incense, the scent lingering for some time after stick has finished.
Beautiful smelling rose incence!!...they would be strong smelling for some people. Abit expensive.
I am so picky with incense... You can tell when it's cheap and made with chemicals. You never know what you're breathing in or what is being permeated throughout your precious home space.
This incense is the highest quality I've found in NZ at an affordable price. The sandalwood is amazing for meditation, and the Rose beautiful for creating a more heart-centred feeling in your space.
Always get compliments on how it smells, too :)
Treat yourself
The service provided by Naathi Aromatherapy (& quality of the product) is excellent. Thank you.
Product is great will definitely be getting more A+++service is great
Thanks Naathi. Best incense in the country. More potent and my house smells like sandlewood for hours